Many wouldn't have noticed, but we've gone through a lot of changes in 2017. There'd been a change in the core team serving our student and parent clientele with the exit of a founding partner - a huge loss to us.
Sometimes life is like that, we come together for the start of this education service, but one day down the road, we decide that our paths should diverge. Coming together and parting is but common for everyone.
It doesn't mean that we should be any less capable. There'd been a complete restructuring of the core service team. We have appointed Vice-Principal Ms Caryln Teo, and Senior Customer Support staff Ms Irene Tay from early 2017. Mr Sharif had joined the team in October when the new processes are set in place. We are all grateful for each other's dedication.
The team had been set up to provide the best education experience for the student, and the best customer service for the parents. There is the monthly reminder message at the final week of every month. Learning material used by the centre doubled within 2017 and the number of tutors had increased from 15 to 35 to cater to the additional classes that had to be opened to maintain the most effective learning for every student.
Our hiring conditions are also much more stringent than before, and our team now consists of tutors that possess not just a strong academic prowess, but with highly relevant skills that directly relate to the quality of the classes we provide. We're not school teachers because this is not a school, we're here to provide the greatest support so our kids can conquer the schooling obstacles. With each day, of training and hiring, we're having an even greater team like never before.
On top of that, there'd been infrastructure upgrades, especially at our Jurong West branch, where we have installed the digital board as a permanent fixture, replacing the whiteboard. The toilet is renovated and a dry pantry corner is allocated.
In the recent O level results released for 2017, our students had shown stellar performance. I wouldn't be spreading names or sharing messages like the other centres are doing. Would just like to say, thank you for believing in us. I have been passionate in education and people development, and nothing would satisfy me more than to being able to nurture all the students to their own great success.
Happy Tutors will continue to reinvent the way it supports education, and this shall be our lifetime mission.
www.happytutors.edu.sg
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